What to Do If Your Landlord Fails to Provide a Gas Safety Certificate

Introduction

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Landlords are legally required to perform annual gas safety checks and provide tenants with a Gas Safety Certificate (often called a CP12) within 28 days of inspection or at the start of a new tenancy. This certificate confirms that the property’s gas appliances and pipework have been checked by a Gas Safe registered engineer and are safe to use. Without it, tenants are left in the dark about potential hazards, including carbon monoxide leaks and gas explosions.

If your landlord has not given you a Gas Safety Certificate, it’s essential to know your rights and the steps you can take to protect yourself. In this blog, we’ll guide you through the legal requirements, show you how to request the certificate, and outline what to do if your landlord refuses or delays.

1. Understand Your Landlord’s Obligations

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Landlords must:

• Arrange an Annual Gas Safety Check: A registered Gas Safe engineer must inspect appliances, pipework, and flues once every 12 months.
• Provide a Copy of the Certificate: You should receive it within 28 days of the check, or at the start of a new tenancy.
• Maintain Safe Appliances: If any issues arise, your landlord should make timely repairs or replacements to ensure ongoing safety.

If your landlord fails to meet these responsibilities, they may be breaking the law and placing your household in danger.

2. Request the Gas Safety Certificate in Writing

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If you haven’t received a Gas Safety Certificate:

• Send an Email or Letter: Politely remind your landlord of their legal duty to provide the certificate. Include the date you moved in or the last time it was issued (if you know it).
• Keep Records: Save a copy of your communication. Should you need to escalate the matter, this evidence can prove you made a reasonable request.

Your landlord should respond promptly. If they ignore your request or offer excuses, it’s time to consider further steps.

3. Contact the Health and Safety Executive (HSE)

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If your landlord won’t provide the certificate or arrange an inspection, you can report them to the Health and Safety Executive (HSE). The HSE enforces gas safety regulations and can investigate landlords who fail to comply. To report, simply visit the HSE’s website or call their helpline.

4. Seek Professional Advice

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If the problem persists, consider:

• Citizens Advice: They offer free guidance on your legal rights.
• Housing Solicitors: A specialist solicitor can advise you on potential legal actions or compensation claims.
• Tenant Support Organisations: Charities and advocacy groups can provide support and direct you to helpful resources.

Professional advice ensures you understand your options and the best route forward.

5. Keep Yourself Safe

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While you work to get your certificate or arrange an inspection, stay vigilant:

• Look for Warning Signs: Headaches, dizziness, or nausea could indicate a carbon monoxide leak.
• Install a Carbon Monoxide Alarm: If you can, place it near gas appliances for an extra layer of protection.
• Report Emergencies Immediately: If you smell gas or suspect a leak, call the National Gas Emergency Service at 0800 111 999 (in the UK) right away.

Your safety should always come first, especially if your landlord is unresponsive.

Conclusion

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Failing to provide a Gas Safety Certificate isn’t just an administrative slip-up—it’s a serious breach of your landlord’s legal obligations. By understanding your rights, requesting the certificate in writing, contacting the HSE if needed, and seeking professional advice, you can assert your rights and help ensure a safer, more secure home.

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